Return Policy

At Kooliesource, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, which is why we’ve created a simple, transparent return policy to ensure your shopping experience with us is smooth and hassle-free.
Please read our return policy carefully to understand how to initiate a return or exchange and the conditions that apply. We are here to assist you every step of the way!

Return Conditions

To be eligible for a return, the following conditions must be met:
  • Unused Products:The product must be unused, unworn, and in its original condition. If the product has been opened, used, or tampered with in any way, it will not be eligible for return or exchange.
  • Original Packaging:The product must be returned in its original packaging, with all tags, labels, and any accessories (e.g., manuals, extra parts, etc.) that came with the item intact. This ensures that the item is protected and can be resold if needed.
  • Return Period:Returns are accepted within 30 days of purchase. After this period, unfortunately, we are unable to accept returns or exchanges. The 30-day period is measured from the day you receive your order (the delivery date).

How to Initiate a Return

We want to make your return process as easy as possible. If you are eligible for a return based on the conditions mentioned above, please follow these steps:
  • Reach out to our customer service team to initiate the return. You can contact us in one of the following ways:

Phone: +1 (907) 487-1259

Email: kooliesource@hotmail.com

  • When contacting us, please provide the following details:

Your order number

The product(s) you wish to return

A brief reason for the return (optional)

  • Receive Return Instructions:After you contact us, our customer service team will provide you with the next steps for returning your item(s). This may include details about how to package your return, where to send it, and whether you need to include a return form or specific documentation.
  • Prepare the Return Package:Pack the product securely in its original packaging, including all accessories and documentation. Please make sure the item is properly protected to avoid any damage during shipping.
  • Ship the Product Back:Once you have received return instructions, send the product back to the address provided by our customer support team. Please note that you will be responsible for the return shipping costs unless the product is defective or we made an error with your order.

Refunds and Exchanges

  • Refunds:Once we have received and inspected the returned item, we will process your refund. Refunds will be issued to the original payment method (e.g., credit card or PayPal). Please note that the refund process may take 5-10 business days, depending on your payment provider.
  • Exchanges:If you wish to exchange a product for a different size, color, or model, please let our customer service team know when you contact us. If the item you wish to exchange is available, we will help you process the exchange and ensure the new product is sent to you promptly. If the new item is more valuable, you may be required to pay the difference.
  • Partial Refunds or Store Credit:If the product is returned in less-than-perfect condition (e.g., opened packaging, slight damage, missing accessories), we reserve the right to issue a partial refund or offer store credit at our discretion. Please ensure that the items are returned in good condition to receive a full refund.

Non-Returnable Items

For certain types of products, we are unable to accept returns. These include:
  • Items that have been used, worn, or damaged after delivery
  • Customized or personalized products
  • Gift cards or other non-returnable items (as specified on the product page)
If you’re unsure whether your product is eligible for a return, please don’t hesitate to contact our customer service team for clarification.

Damaged or Defective Items

If you receive a defective or damaged product in transit, please contact us immediately. We will resolve the issue as quickly as possible. Depending on the situation, we may offer a replacement, repair, or full refund.
To assist with claims for damaged or defective items, please provide the following:
  • Photos of the damage or defect
  • A detailed description of the issue
  • Your order number
We take product quality very seriously, and any damage or defect is rare. However, we want to ensure you receive the highest level of customer care in these situations.

Return Shipping Costs

  • Return Shipping Fees: Unless the return is due to a mistake on our part (such as shipping the wrong item or sending a defective product), you will be responsible for the return shipping costs. We recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  • Original Shipping Fees: Original shipping costs are non-refundable, except in cases where we have made an error with your order, or you received a damaged or defective product.

Our Commitment to Customer Satisfaction

We understand that returns are sometimes necessary, but we are committed to providing you with high-quality products and a smooth shopping experience. Our customer service team is here to support you every step of the way, and we’ll do our best to address your concerns promptly and professionally.
We highly value our customers and appreciate your business. If you have any further questions or need assistance, don’t hesitate to reach out to us.

Thank You for Shopping with Kooliesource!

Thank you for choosing Kooliesource for your purchases. We appreciate your trust and support, and we are dedicated to making your experience with us as positive as possible. Should you need to make a return, our customer service team is here to assist you in resolving your issue swiftly and efficiently.
We look forward to serving you again!